Click here to download the guide that gives you tips on successfully downloading and viewing your electronic document.

Click here to download the guide that explains how to download and view your electronic document.

This may be related to the browser you're using. The two browsers we recommend using are Chrome and Firefox. Download the guide that explains how to download and view electronic documents on your PC.

Electronic documents must be opened with Adobe Reader (install for free here) or Adobe Acrobat.

1. Click the link in the email you received. This will open a browser window.
2. Follow the onscreen instructions and you will then receive a second email that contains the document passcode. Keep the browser window open because you will need it when you are ready to enter the passcode.
3. Open the second email. Copy the passcode and paste it into the space provided in the browser window you kept open.
4. Click the Download button. The file will be downloaded to your computer.

Your document is in your Downloads folder. Select your browser below for instructions on locating your downloads folder.

• Chrome
• Firefox

Your document is in your Downloads folder. Select your browser below for instructions on locating your downloads folder.

• Chrome
• Firefox
• Safari

Electronic documents must be opened with Adobe Reader (install for free here) or Adobe Acrobat. You cannot open these documents on a Mac using Preview. To open and download the transcript:

1. Click the link in the email you received. This will open a browser window.
2. Follow the onscreen instructions and you will then receive a second email that contains the document
   passcode. Keep the browser window open because you will need it when you are ready to enter the
   passcode.
3. Open the second email. Copy the passcode and paste it into the space provided in the browser window you
   kept open.
4. Click the Download button. The file will be downloaded to your computer.
5. Once you locate the file on your computer, control click (hold the control key while clicking with your
   mouse) and select Open with... Adobe Reader or Adobe Acrobat.

This is most likely because you are not opening the document with Adobe Reader or Adobe Acrobat, or you are not using an updated version of Adobe Reader. Electronic documents must be opened with Adobe Reader (download the latest version for free here) or Adobe Acrobat. You cannot open these documents on a Mac using Preview. Download the guide that explains how to open electronic documents on your Mac.

Log in to your account and click Order Status to track your order.

• Processing means that the order is still with your school. If your order has been in this status for more than a couple of days, you should contact your school.
• Available means your order has been processed and the recipient has received an email with a link in it to access your document. If they didn't get this email, they should check their Spam folder.
• Delivered (electronic documents) means that either the recipient downloaded the document using the link they received in the email, or, if the document was delivered to a school that is part of the Parchment network, the document is in the school's Parchment account.
• Delivered (paper documents) means that your document has been mailed. Please note that standard delivery can take 7-10 days. If you requested FedEx (overnight) delivery, please see the FedEx FAQ at the end of this section for information on tracking these orders.
• Canceled means that your order has been canceled. Refer to the email you received for more details.
• Error means that we encountered an error while processing your order. Refer to the email you received for more details.

The cost for documents varies by school. When you request a document, a pre-authorization charge is placed on your credit card account, but you are not charged until your document has been delivered*. The pre-authorization charge may stay on your account for up to 10 days (in some cases, longer).

* If you selected to have any documents in your order processed after the next semester's grades are posted (hold for grades) or once your degree is officially awarded (hold for degree), you will be charged in full immediately even though your document will not be processed until a later time. You will not see a pre-authorization charge in this case.

If your school offers paper documents (some schools only offer electronic documents), and you selected to have your document delivered by FedEx, you would have received an email with a tracking number. Go to the FedEx tracking web page and enter your tracking number to track your document.

• FedEx does not delivery on Saturday or Sunday.
• FedEx does not deliver to PO Boxes.

Make sure you are logging in on the correct website.

• Some schools may have you log in on their main website first, and then you click a link to access the pages where you order documents.
• Other schools may direct you straight to the pages where you order documents and have you log in there.

Therefore, go to your school's website and you should be able to see if you need to log in first, or if you are directed straight to the pages where you place your order and then log in.

If you forgot your password, click the 'Forgot password' link. If you are not receiving the email when you click this link, check your Spam folder.